Senior Operations Executive (Driver Service Centre)

Kwun Tong, Hong Kong
Full Time
Entry Level

 What You Will Deliver

  • Lead and manage a team of 2 executives for daily driver center operations, including driver onboarding and retention 
  • Ensure smooth execution of campaigns and promotions
  • Meet the conversion rate targets of driver programs set by the Operations Manager
  • Provide excellent service to our platform drivers, fostering and maintaining positive relationships
  • Analyze data to identify areas for improvements and recommend strategies to enhance operational efficiency and effectiveness
  • Act as a bridge between platform drivers and the company, collect feedback from drivers and share with relevant stakeholders for continuous product and service improvement.
  • Organize drivers activities occasionally to build drivers community

Who You Are

  • Holder of Associate’s Degree or above
  • Good command of Cantonese and spoken English
  • Proficient in Chinese and English typing
  • Strong communication and pitching skills with 2-3 years’s working experience
  • Proactive, Cooperative, responsible, detail minded with can-do attitude
  • Able to work under pressure in a fast-paced working environment

Work Location
Kowloon Bay

What We Offer
  • A multi-cultural team
  • A company provides casual, flexible, and pet friendly working environment
  • A company promotes learning, continuous improvement, and personal growth 

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