Senior Operations Executive (Driver Service Centre)
Kwun Tong, Hong Kong
Full Time
Operations
Entry Level
What You Will Deliver
- Lead and manage a team of 2 executives for daily driver center operations, including driver onboarding and retention
- Ensure smooth execution of campaigns and promotions
- Meet the conversion rate targets of driver programs set by the Operations Manager
- Provide excellent service to our platform drivers, fostering and maintaining positive relationships
- Analyze data to identify areas for improvements and recommend strategies to enhance operational efficiency and effectiveness
- Act as a bridge between platform drivers and the company, collect feedback from drivers and share with relevant stakeholders for continuous product and service improvement.
- Organize drivers activities occasionally to build drivers community
Who You Are
- Holder of Associate’s Degree or above
- Good command of Cantonese and spoken English
- Proficient in Chinese and English typing
- Strong communication and pitching skills with 2-3 years’s working experience
- Proactive, Cooperative, responsible, detail minded with can-do attitude
- Able to work under pressure in a fast-paced working environment
Work Location
Kowloon Bay
What We Offer
- A multi-cultural team
- A company provides casual, flexible, and pet friendly working environment
- A company promotes learning, continuous improvement, and personal growth
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