📦What you will deliver

• Handling customer requests: Receiving and processing requests from customers via phone, Zalo, Facebook, and other communication channels.
• Resolving complaints: Managing and addressing complaints from customers and drivers promptly and effectively.
• Order management: Processing, assigning, and tracking orders to ensure accuracy and timeliness.
• Administrative tasks: Performing administrative duties related to payment documents, ensuring accuracy and compliance with procedures.
• Other tasks related to operations and customer care as assigned by the management

🌟Who you are

• Degree holder or above
• With 1 years relevant working experience (preferably logistics and start-up company)
• Hardworking, eager to learn and progressive.
• Good command of Vietnamese, capable of controlling emotions in challenging circumstances
• Proficient in Microsoft Office, with basic computer and software knowledge
• Good problem solving, communication, analytical skills, and ability to work under pressure
• Excellent interpersonal skills, self-motivated, and well organized
• Enthusiastic in logistics, technology, and e-commerce industries

🤝What we offer

• Competitive salary package

• 13th-month salary
• Insurances as Vietnamese labor on full gross salary law
• Private premium health care package
• Opportunities for development and a clear growth path
• Company trip, and other benefits according to company policy
• A multi-cultural team
• A company provides a casual, flexible working environment
• A company promotes learning, continuous improvement, and personal growth
• Better work-life integration
• A dynamic, youthful and professional working environment
• Comprehensive training on work processes, interaction, and communication with partner drivers
• Gain additional experience and knowledge about personal development as well as the logistics field