Customer Service Officer

Job Highlight

• Provide after sales service and CRM support for GoGo Energy Service

What You Will Deliver

• Handle inquiries through inbound calls and other platforms, including account management and general inquiries.
• Support daily operations administration such as fuel card application process, letter preparation.
• Build and maintain strong relationships with existing customers, fostering business growth.
• Prepare regular performance reports and analysis for management review.
• Perform other ad hoc duties as assigned.

Who You Are

• Form 5 / DSE graduate or above with a minimum of 1 year of working experience, preferably in CS/administration
• Mature with a positive attitude, resilient, aggressive, self-motivated, and strong desire to deliver exceptional results with great attention to accuracy and detail.
• A good team player with good communication skills and a strong sense of responsibility.
• Proficient in Microsoft Word, Excel and Chinese word processing.
• Able to work under pressure and meet tight deadlines.
• Good command of spoken and written English and Chinese.
• Candidates with strong telesales skills will be considered for the role of Sales & Service Executive
• Fresh graduates are welcome to apply

Working Location & Working Hours

• Kwun Tong (8-minute walk from Kwun Tong Station)
• 5-day work in between Monday and Saturday (One Saturday per month)
• 9 am - 6pm

 What We Offer

• On-job training
• Public Holidays, Birthday Leave, Medical Insurance & Dental Insurance
• A multi-cultural team
• A company provides a casual and flexible working environment
• A company promotes learning, continuous improvement, and personal growth