AR & Debt Collection Officer

We are seeking a meticulous and communicative Accounts Receivable & Debt Collection Officer to manage our credit control functions. In this role, you will be responsible for ensuring the accurate processing and recording of incoming payments, while tactfully managing the recovery of overdue accounts.

The ideal candidate possesses a sharp attention to detail, exceptional communication skills, and a customer-centric approach to debt collection—balancing firmness with professionalism to maintain positive client relationships.

What You Will Deliver

• Regularly review and analyze the Accounts Receivable (AR) Aging Report to identify, prioritize, and track overdue accounts.
• Accurately record and reconcile incoming payments against customer documentation.
• Maintain up-to-date, accurate customer records, credit limits, and billing information within the database.
• Actively follow up on outstanding invoices via phone and email, negotiating realistic payment plans where necessary to optimize cash flow.
• Promptly address and resolve customer inquiries regarding billing discrepancies, payment history, and disputes, while firmly protecting the company's financial interests.
• Identify severe default accounts and strategically escalate them to management or external collection agencies when appropriate.
• Prepare ad-hoc debtor reports for the management team.

Who You Are

• Minimum of 3 years of proven experience in Account Receivable / Debt Collection / Credit Control.
• Proficiency in Microsoft Excel (VLOOKUP, XLOOKUP, SUMIF(S), Pivot Tables, etc).
• Good written and verbal communication skills in English and Cantonese/Mandarin.
• possess the ability to be firm, persuasive, and polite when chasing payments.
• High level of numerical accuracy, strong problem-solving abilities, and the capacity to work independently in a fast-paced SME environment.