AR & Debt Collection Officer

The Accounts Receivable & Debt Collection Officer is responsible for the accurate processing of incoming payments and the professional management of overdue accounts. The ideal candidate blends meticulous attention to detail with strategic communication skills to effectively recover outstanding debts while maintaining positive

client relationships.

What You Will Deliver

• Monitor and continuously update the Accounts Receivable Aging Report to identify and track overdue accounts
• Record incoming payments and keep track of customer documents, ensuring all supporting customer documentation is accurately recorded
• Serve as the primary point of contact for answering customer inquiries related to billing, payment history, and account discrepancies
• Maintain the integrity of the customer database by updating billing information and account records
• Reach out to clients via phone and email to follow up on unpaid invoices—and help set up payment plans if they need a little breathing room
• Investigate and resolve payment disputes swiftly to protect the company's financial interests
• Escalate the really tough, long-overdue accounts to senior management or external collection agencies in accordance with company policy
• Generate regular and ad-hoc debtor performance reports to support management's financial decision-making

Who You Are

• Minimum of 3 years of proven experience in Account Receivable / Debt Collection / Credit Control.
• Advanced knowledge of Microsoft Excel, encompassing VLOOKUP, XLOOKUP, SUMIFS, Pivot Tables, etc.
• Good written and verbal communication skills in English and Cantonese/Mandarin.
• Possess the ability to be firm, persuasive, and polite when chasing payments.
• High level of numerical accuracy, strong problem-solving abilities, and the capacity to work independently in a fast-paced SME environment.