GoGoX
Operations Executive (Customer Service)
Corporate - Hong Kong, Kwun Tong, Hong Kong - Full Time
What You Will Deliver
- To handle incoming calls and requirement from customer and driver
- Support day to day operation of billing and revenue management
- To be responsible for order taking and driver co-ordination
- Solve problems and analyse information accurately with appropriate speed
- Handle and respond to customer enquires
- Assist manager to execute daily operations to achieve the monthly and quarterly KPI and business results in the department
Who You Are
- Diploma/Degree in related field with work experience will be an advantage but not essential
- Minimum 1 year relevant experience in Insurance / Customer Service / hotline service (preferred)
- Enthusiastic about logistics, technology, and e-commerce
- Strong problem-solving skill and results oriented
- Good command of both written and spoken English and Chinese
- Proficient in MS office, particularly in Word and Excel
- Proficient in Chinese and English typing
- Ability to work positively and confidently within a team or independently
- Self-starter, passionate to drive new things and independent in delivering business results are essential
- Candidates with prior. experience in the logistics industry will be considered as Senior Operations Executive
What We Offer
- Clear growth path
- Casual working environment
- Food, drinks, and beer on tap
- A multi-cultural team
- A company provides casual, flexible, and pet friendly working environment
- A company promotes learning, continuous improvement, and personal growth
